1. Scope
This Policy applies to visitors, prospective customers, and clients of our cybersecurity, IT support, remote assistant, hardware/software, VoIP, and cloud services, as well as recipients of our text messages.
2. Information We Collect
| Category | Examples | |
|---|---|---|
| Information You Provide | • Name, email, phone number, company, job title | |
| • Content of messages, support tickets, or contact‑us forms | ||
| • SMS opt‑in confirmations | To create or manage your account, provide services, authenticate identity, and communicate with you | |
| Automatically Collected | • IP address, browser type, device identifiers | |
| • Usage data, pages visited, referring URLs | ||
| • Cookies and similar technologies | To operate, maintain, and improve the Site and services | |
| From Third Parties | • Partner platforms (e.g., SentinelOne, CrowdStrike, Proofpoint, Mimecast) | |
| • Public databases & marketing partners | To enrich our records, prevent fraud, and offer relevant content |
3. Use of Information
We use the information we collect to:
Deliver & manage services such as Vulnerability Management, 24/7 SOC‑as‑a‑Service, XDR, Penetration Testing, Email & Cloud Security, Help Desk, Remote Assistants, and Disaster Recovery.
Send transactional and marketing communications via email, phone, or SMS (message frequency varies; message & data rates may apply).
Process payments and fulfil contracts.
Ensure security, prevent fraud, and comply with legal obligations.
Conduct analytics to understand and improve our offerings.
4. SMS Messaging Program (10DLC)
By opting in, you consent to receive text messages from CWS at the phone number you provide.
Opt‑in: Submit your phone number via our Site, contact forms, or verbally to our support team.
Frequency: Varies—typically 1‑5 messages per month for alerts, updates, or promotions.
Charges: Message & data rates may apply. Check with your carrier.
Opt‑out: Text STOP to cancel at any time. You may also email us at privacy@cyberworldsolutions.com.
Help: Text HELP for assistance or contact us using the details in Section 12. We will not share your SMS consent or phone number with third parties for their marketing purposes.
5. Sharing & Disclosure
We share information only as necessary:
Service Providers & Sub‑Processors who host infrastructure, process payments, or assist with security monitoring.
Strategic Partners (e.g., LogRhythm, Vicarius, Arcserve) when required to deliver joint solutions.
Legal Compliance when compelled by law, court order, or to protect rights.
Business Transfers in connection with mergers, acquisitions, or asset sales.
6. International Data Transfers
We may transfer your information to countries other than your own. Where we do, we implement safeguards such as Standard Contractual Clauses.
7. Data Retention
We retain personal information for as long as needed to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or withdraw consent. To exercise these rights, contact us at privacy@cyberworldsolutions.com.
9. Security Measures
We employ administrative, technical, and physical safeguards—such as encryption, least‑privilege access, and continuous monitoring—to protect your data.
10. Children’s Privacy
The Site and services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Third‑Party Links
Our Site may contain links to third‑party websites. We are not responsible for their privacy practices.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Cyber World Solutions LLC
90 Canal St, 4th Floor Suite 419
Boston, MA 02114 USA
Email: privacy@cyberworldsolutions.com
Phone: +1 617‑420‑6848
13. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page and signified by a new “Effective Date.”
Last reviewed: June 25, 2025
