Terms and Conditions

Effective Date: June 25, 2025

These Terms and Conditions (“Terms“) constitute a legally binding agreement between Cyber World Solutions LLC (“CWS“, “we“, “us“, or “our“) and the individual or entity (“you“, “your“, or “User“) that accesses cyberworldsolutions.com (the “Site“) or purchases, subscribes to, or otherwise uses any of our products or services, including but not limited to:

  • Managed Cybersecurity Services – Vulnerability Management, Managed Detection & Response, SOC‑as‑a‑Service, Penetration Testing, XDR, Email & Cloud Security, Disaster Recovery

  • IT & Help‑Desk Support and Cloud Infrastructure Consulting

  • Remote Assistant and Employer‑of‑Record (EOR) Staffing Solutions

  • Hardware and Software Resale

  • Voice over IP (VoIP) & Unified Communications as a Service (UCaaS), including SIP Trunking, Hosted PBX, and SMS/MMS‑enabled numbers

  • SMS Messaging Services delivered under the U.S. A2P 10DLC (Application‑to‑Person 10‑Digit Long Code) regulatory framework

By accessing or using the Site or any Services, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (collectively, the “Agreement“). If you do not agree, do not access or use the Site or Services.


1. Definitions

“Services” means all products and services we make available, whether free or paid, including cybersecurity, staffing, VoIP, UCaaS, and SMS messaging.

“Customer Data” means data, content, and communications submitted to or through the Services by or on behalf of you.

“10DLC” refers to the U.S. carrier‑mandated registration program governing application‑to‑person messaging originating from 10‑digit long code telephone numbers.


2. Eligibility and Authority

You affirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the authority to enter into this Agreement on behalf of yourself or the entity you represent.


3. Use of Services

You may use the Services only for lawful, authorized purposes and in accordance with this Agreement and all applicable laws, regulations, and industry guidelines (including but not limited to FCC, CTIA, and carrier policies).


4. VoIP & UCaaS Services

4.1 Acceptable Use

You agree not to use the VoIP Services to engage in any unlawful, abusive, fraudulent, or disruptive activity, including auto‑dialing, robocalling, spoofing, denial‑of‑service attacks, or the transmission of unsolicited marketing communications without consent.

4.2 E911 Limitations & Disclosure

VoIP E911 service differs from traditional 911. You must register an accurate service address for each VoIP endpoint and update it whenever the device moves. Due to Internet or power outages, emergency calls may fail or be delayed. By using the VoIP Services, you acknowledge and accept these limitations.

4.3 Number Assignment & Porting

Telephone numbers are provided for your use during the term of this Agreement and may be reclaimed by carriers or regulators. Number port‑in and port‑out requests are processed in accordance with applicable law and carrier practices. You must settle all outstanding balances before requesting a port‑out.

4.4 Service Levels & Maintenance

We target 99.99 % uptime for core VoIP switching. Scheduled maintenance windows that may impact service will be communicated at least 48 hours in advance whenever practicable.

4.5 Equipment & Network

You are responsible for providing compatible handsets, gateways, routers, power, and broadband connectivity. QoS configuration is recommended for optimal voice quality. We are not liable for degradation caused by your network or equipment.


5. SMS Messaging & 10DLC Compliance

5.1 Campaign Registration & Vetting

Use of A2P SMS over long codes in the United States requires a registered 10DLC campaign. CWS will submit campaign(s) on your behalf based on the information you provide. You certify that such information is accurate and complete. Carriers may reject or suspend campaigns at their sole discretion.

5.2 Consent & Opt‑In

You must obtain express consent (opt‑in) from each recipient before sending any SMS or MMS message, maintain verifiable records of consent, and respect all opt‑out (STOP) and help (HELP) keywords immediately.

5.3 Content Restrictions

You agree not to send messages containing prohibited content under CTIA or carrier rules, including but not limited to SHAFT content (sex, hate, alcohol, firearms, tobacco), illegal substances, or deceptive marketing.

5.4 Throughput, Filtering & Blocking

Carriers may filter or block messages that violate policy or exceed throughput limits. We are not liable for carrier‑initiated blocking or delays.

5.5 Audits & Records

Upon reasonable notice, you will provide evidence of consent and campaign compliance to us or our carrier partners for audit purposes.


6. Fees, Billing & Payment

You agree to pay all fees for Services in accordance with the order form, quote, or online pricing presented to you. Usage‑based charges (minutes, messages, storage) are invoiced monthly in arrears. Payments are due within 30 days of invoice date. Late payments may bear interest at 1.5 % per month or the maximum legal rate.


7. Intellectual Property

All content, trademarks, software, and technology used in the Services are owned by CWS or its licensors. Except for the limited rights expressly granted, no intellectual‑property rights are transferred to you.


8. Disclaimer of Warranties

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non‑infringement, or uninterrupted service.


9. Limitation of Liability

To the fullest extent permitted by law, CWS shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenues, data, or goodwill, arising out of or related to the Services, even if advised of the possibility of such damages. CWS’s aggregate liability shall not exceed the fees paid by you to CWS for the affected Services in the 12 months preceding the claim.


10. Indemnification

You agree to indemnify, defend, and hold harmless CWS, its affiliates, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services, (b) Customer Data, (c) your breach of this Agreement, or (d) your violations of law or carrier policies (including CTIA and 10DLC requirements).


11. Suspension & Termination

We may suspend or terminate the Services immediately if (a) you breach this Agreement, (b) your use jeopardizes network integrity or security, (c) required by carriers or regulators, or (d) fees remain unpaid 15 days past the due date. Upon termination, all outstanding fees become immediately due and payable. Sections that by their nature should survive (including, without limitation, Sections 7–10) shall survive termination.


12. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, excluding its conflict‑of‑law rules. Any dispute arising out of this Agreement shall be resolved exclusively in the state or federal courts located in Boston, Massachusetts, and the parties consent to personal jurisdiction therein.


13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on the Site with an updated “Effective Date.” Continued use of the Services after such changes constitutes acceptance of the revised Terms.


14. Contact Information

Cyber World Solutions LLC
90 Canal St, 4ᵗʰ Floor Suite 419
Boston, MA 02114, USA
Email: legal@cyberworldsolutions.com
Phone: +1 617‑420‑6848


Last reviewed: June 25, 2025